Last updated: 10 August 2026
This website is operated by Workwear Innovation, a trading name of Abacus Repro Limited, registered in England & Wales under company number 04971774. Our registered office is Unit 27 Rockhaven Business Centre, Longhedge, Salisbury SP4 6RT. Our VAT registration number is GB 541 7095 48. You can reach us at info@workwearinnovation.co.uk. In these terms "we", "us" and "our" mean Abacus Repro Limited, and "you" means the person or business placing the order.
These terms apply to every order you place through this website. Please read them before you order; by placing an order you agree to them. We sell both to consumers and to businesses; where a term applies only to one or the other, we say so. If you are ordering on behalf of a business, you confirm you are authorised to do so, and the consumer cancellation rights in section 8 do not apply to you.
We sell two kinds of goods, and your rights differ between them. Blank (undecorated) goods are stock items, such as plain garments and safety footwear, supplied with no branding. Decorated (personalised) goods are items we embroider or print with your logo or text. Because decorated goods are made to your specification, they are treated as personalised goods under consumer law (see section 8).
When you place an order and pay, you are making an offer to buy. We will send an order acknowledgement by email. This confirms we have received your order, but it is not yet acceptance. A contract is formed when we email to confirm the order is accepted or, for decorated goods, when you approve your digital proof and we begin production. If we cannot accept your order (for example an item is out of stock, mispriced, or we cannot verify payment) we will tell you and refund any payment taken.
Decorated goods only go into production after you approve a digital proof. Please check your proof carefully (spelling, colours, logo position and size), because the approved proof defines exactly what we make. Once you approve a proof and production begins, the order cannot be changed or cancelled.
By supplying a logo or artwork you confirm that you own it or have the right to use it, and you agree to indemnify us against any claim arising from our use of the artwork you supply. We keep your artwork on file to make repeat orders easy and will delete it on request. We will not use your artwork for anything other than producing your order.
Prices on the site are shown excluding VAT by default, because most of our customers are VAT-registered businesses; you can switch to VAT-inclusive prices using the exc./inc. VAT toggle. VAT at the prevailing rate is added at checkout and shown before you pay. We take care to price accurately, but if we discover a genuine error in the price of goods you have ordered, we will contact you before proceeding and you may confirm the corrected price or cancel for a full refund.
Payment is taken securely at checkout by our payment provider, Stripe. Your full card details are handled by Stripe and never touch our servers. Payment is taken at the time you order.
Delivery is free for UK orders over £150 excluding VAT; below that a delivery charge is shown at checkout. Typical delivery is around 7–10 working days for decorated goods (from proof approval) and sooner for blank stock, but timescales are estimates, not guarantees. Risk in the goods passes to you on delivery; ownership passes once we have received payment in full. If you have chosen collection, we will let you know when your order is ready.
Decorated / personalised goods. Because these are made to your specification, they are exempt from the statutory 14-day right to cancel (regulation 28 of the Consumer Contracts Regulations 2013). They can only be returned if they are faulty or not as approved on your proof.
Blank / undecorated goods and footwear. If you change your mind, you may return unused, unworn items in their original condition and packaging within 30 days for a refund of the goods. Please try footwear on indoors on a clean surface. Consumers additionally have the statutory 14-day right to cancel undecorated goods under the Consumer Contracts Regulations 2013; where that right applies it is not affected by this policy. Return postage for change-of-mind returns is your responsibility. Business customers have no automatic right to return undecorated goods, but we may accept a return at our discretion.
Faulty or incorrect goods. If anything arrives faulty, damaged, or not as you approved, contact us within a reasonable time and we will put it right, whether by repair, replacement or refund, in line with your rights under the Consumer Rights Act 2015. Nothing in these terms affects your statutory rights. To start any return, email us at {esc(email)} before sending anything back.
Please use the size guidance on each product before ordering, as decorated items cannot be returned for fit. Where you buy safety footwear or other personal protective equipment (PPE), it is your responsibility to select the correct type and rating for your task and to ensure a correct fit; if you are unsure, ask us before ordering and we will advise.
If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach, but we are not responsible for loss or damage that is not foreseeable. For business customers, our total liability for any order is limited to the price paid for that order, and we are not liable for loss of profit, loss of business, or indirect or consequential loss. Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited or excluded.
We are not liable for delays or failures caused by events outside our reasonable control. If such an event occurs we will let you know and do what we reasonably can to reduce the delay.
These terms are governed by the law of England & Wales, and disputes are subject to the courts of England & Wales. If something has gone wrong, please tell us first at info@workwearinnovation.co.uk. We would always rather put it right than have you unhappy.